Shipping policy

Shipping & Processing

VELLA ships to most countries worldwide using the fastest available shipping methods.

Processing Time:
Orders are typically processed within 1–2 business days. Please note that during holidays or product launch periods, processing time may vary. We appreciate your patience.

Tracking Your Order

To track your order, please follow the steps below:

Copy your order number, tracking number, or email address.
Go to our Order Tracking Page.
Paste your information in the required field and click “Track”.

You can now check the current status of your shipment.

Estimated Delivery Times (Business Days)

Country	Delivery Time	Country	Delivery Time	Country	Delivery Time
United States	7–15 days	Brazil	12–18 days	Luxembourg	10–14 days
Israel	14–18 days	Finland	10–14 days	South Africa	12–18 days
Germany	10–14 days	Argentina	12–18 days	Thailand	10–14 days
Sweden	10–14 days	Czech Republic	10–14 days	New Zealand	10–14 days
Austria	10–14 days	Romania	10–14 days	Cyprus	10–14 days
Canada	12–18 days	Mexico	8–12 days	Latvia	12–18 days
France	10–14 days	Slovakia	10–14 days	South Korea	5–8 days
Italy	10–14 days	Denmark	10–14 days	Turkey	10–14 days
Spain	10–14 days	Ireland	12–15 days	Estonia	12–18 days
Switzerland	12–15 days	Hungary	10–14 days	Ukraine	10–14 days
United Kingdom	8–12 days	India	5–7 days	Malaysia	10–14 days
Norway	10–14 days	Australia	10–14 days	Malta	10–14 days
Colombia	12–18 days	Greece	10–14 days	Lichtenstein	12–18 days
Netherlands	8–12 days	Portugal	12–18 days	Japan	10–14 days
Poland	8–12 days	Bulgaria	10–14 days	Philippines	1–5 days
Belgium	10–14 days	Croatia	10–14 days

Damaged or Lost Items

If your Synoshi order arrives damaged during transit, we will send a replacement product free of charge.
Please contact our Customer Support Team via our contact form and provide:

A clear photo of the damaged item.
A photo of the damaged packaging.

Please note: Damaged items must be returned for inspection. The return address will be provided by our support team.